RentGrow Dispute

What is RentGrow?

If you are getting ready to apply for a rented house and find “RentGrow” on your credit report, this means that a credit inquiry was performed by RentGrow, Inc. This section will seek to make sense of RentGrow’s role, the explanation of why it appears on credit reports, and the fact that a credit inquiry made by RentGrow is different from a common hard inquiry.

RentGrow, Inc., is a background screening tool applied by landlords or property managers to make judgments about the creditworthiness and suitability of potential tenants. Their solutions give such complete assessment to an applicant’s financial and personal background, including credit history, eviction records, and criminal background checks, hence giving rise to better decision-making.

What is RentGrow on My Credit Report

Whenever you make an application for rental housing, your prospective landlord or the managing agent may perform a background check using RentGrow to check out your credit scores. Part of this background check involves evaluating your creditworthiness with a credit inquiry. This inquiry will, hence, show up on your credit report, indicating that RentGrow has accessed your information.

RentGrow is allowed to carry out two types of credit inquiries: soft and hard. Understanding the difference between these is essential for noting their use since it really makes a difference in credit scores.

Soft Inquiries

Definition: Soft inquiries are made into your credit report when it is checked, but nothing is intended for new credit applications. For example, RentGrow may access your data by conducting a soft inquiry as a normal part of the background check ordered by the landlord.
Impact on Credit Score: Soft inquiries have no impact on the credit score. They are mentioned on the credit report only to keep a record of those who accessed your data, but it’s really only you who is able to see these inquiries when checking the report.
Common Uses: Generally, the soft inquiries will have been conducted during a tenant screening process whereby the landlord wants to investigate creditworthiness, but no impact will be written to the credit report.

Hard Inquiries

A hard inquiry is done when the financial decision depends on the result of the credit check, like with the application for a mortgage, car loan, or credit card.

Hard inquiries may slightly reduce the credit score for a short period. Multiple hard inquiries in a short time may be particularly detrimental to the credit score because it will show the financial risk in seeking excessive new credit.

It is less common for the hiring company to initiate a hard inquiry during a tenant screening, but if RentGrow initiates one, it usually suggests that the landlord is performing a more complete assessment of the applicant’s financial situation.

How to Handle a RentGrow Dispute

Navigating the dispute process for inaccuracies in a RentGrow tenant screening report is vital towards ensuring that your rental and credit history is accurately represented. Here are your detailed steps on how to handle a RentGrow dispute, the documents required, expected timelines, and tips to expedite the process.

Step 1: Request a Copy of Your RentGrow Report
Action: Ask RentGrow for a complete copy of the tenant screening report. The same can be requested through their official website or by contacting their customer service.

Purpose: Once you have the report, review it with high attention so as to know exactly what was put down about you and what might be wrong in the report.

Step 2: Find Errors
Action: Compare what you know to be true or not true by cross-referencing with your data. Look for a mismatch of information that might relate to your personal history, credit entries, and eviction history.
Purpose: This is in order to establish and support disputes as evidence in the dispute.

Step 3: Gather Supporting Documentation

Required Documentation: Be sure to gather all relevant documents confirming any given claims. This would include bank receipts, proof of payment, court records, personal identification documents, and written testaments from landlords.

Purpose: These documents should be used as evidence to prove your claims.

Step 4: Initiate Dispute

Action: Filled up the dispute form provided by RentGrow or write a dispute letter. Insert all your full identifying details, describe each error, and attach copies (not originals) of the supporting documents.

Submission: Submit your dispute either by mail or e-mail certified and leave proof that you sent your dispute.

Contact Information: Disputes normally go to the RentGrow department in charge of grievances. Check the latest contact information on their website.

Step 5: Follow Up Regularly

Action: Take note of your dispute’s status and follow up periodically if you don’t hear from them. Call and e-mail inquired.

Timeline for a RentGrow Dispute Resolution

  • Investigation Time: As per the Fair Credit Reporting Act (FCRA), RentGrow is supposed to investigate your complaint within 30 days from the time you make the complaint.
  • Resolution Time: The total period for the whole process may take up to 45 days from the time of submission of the dispute, which includes the time for correction to be made in your report.

Typical Errors During RentGrow Dispute

Inadequate Documentation

    The disputant fails to produce any verification document of their factual claims related to the incorrectness of the screening report.


    In the absence of proper documentation, RentGrow may not be able to establish enough evidence to clear up the initial verdict, and so the disputed information will still be on the report.

    Miscommunication of the Detail of Dispute

      Resident applicants do not really present in detail which information they are disputing and what makes them think it is inaccurate.


      Incomplete or unclear dispute submissions can result in unproductive reviews, and the dispute may be rejected due to a lack of clarity.

      Failure to Follow Up

        RentGrow disputes are sent, but disputants never respond to them or follow up on their disputes.


        This significantly slows down the process of the dispute, and if there is no follow-up, it can be rejected without giving way to changes.

        Not Using Certified Mail

          Disputes sent through non-certified mail do not get confirmation of receipt, and if RentGrow says it was not received, then that becomes problematic.


          Proof of submission and delivery may sometimes not be possible, as the dispute has to be reconvened and lead to the extra time and possible dismay for the tenants.

          Dispute Accurate Information

            Tenants sometimes misrepresent information that is correct and verified by the wrong thought that it is wrong.


            This would then deny the dispute, hence a wastage of time and causing friction and confusion to the tenants.

            The Lack of Understanding of RentGrow’s Process

              The tenant usually misunderstands the process of dispute solving, including the evidence needed to be persuasive and the periods within which dispute resolution is supposed to occur.


              The misunderstanding would create an illusion to the tenant that he/she is entitled to something against RentGrow policies and would end up committing actions contrary to the FCRA.

              Incorrect Contact Information

                Wrong or outdated contact information can mean that the disputants miss communications about the status of their dispute.

                Legal Frameworks Understanding: Law Firm Competence

                Knowledge of the Law. We have knowledge in the Fair Credit Reporting Act (FCRA) and related state laws, which set out guidelines on what the practices entail for tenant screening and accuracy in credit reporting. It is important, considering the legal framework involved, that we understand these laws and act on them to be able to effectively challenge errors.

                Approaching Disputes Strategically. We can give guidance on the best way to proceed in the dispute process. This will include, among others, which kind of documentation is needed, how to present your case, and what actions to take if initial disputes are not satisfactorily resolved.

                Avoiding Common Pitfalls
                Detailed Case Preparation. Much of this resistance is failure to prepare adequately or failure to understand the character of the errors. Our firm can steer you in how to properly document the dispute, and gather any necessary information.

                Exemplary Documentation. We can also help with compiling and arranging all relevant documents substantiating the dispute, increasing the likelihood of a good resolution.

                Cutting Down Time and Stress

                Efficient Representation in Dispute Resolution: Disputing errors on a screening report can be very time-consuming, really stressful. We will represent the lions’ share of the work on your behalf, so that you don’t have to face all this bureaucratic un-fun.

                Fast Dispute Resolutions: If errors are found in the report, legal representation will usually speed up the time frame for resolution since we know of the best strategies to press for an early review and are well acquainted with the typical timeframes of credit bureaus and screening agencies.

                Right Advocacy

                Representation by a Legal Team: A legal team acts as a powerful advocate on your behalf. With legal representation, RentGrow and the other entities involved are more likely to take the dispute seriously and act promptly.

                Leverage for Further Action: If the dispute is not to your satisfaction, the legal firm already in the pipeline will be a good starting point when further action, like litigation, needs to be filed.

                Systematic Way of Moving Forward

                Follow-Up and Communication. We follow up on your dispute with the bureaus and agencies involved and push them to answer your dispute in a timely manner. If further dialogue becomes necessary, it can be done with the aid of a legal firm as it provides a legal weight for this purpose.

                Record Keeping. We maintain comprehensive records of all communications and submissions, which could be essential in disputes and any possible legal proceedings.

                Mitigation of Possible Poor Outcomes

                Preventing Damage to Your Rental History. Errors on the report can result in a damaging effect that can cause long-term consequences of your ability to rent and your overall credit health. Prompt and efficient dispute resolution can prevent such negative outcomes.

                Legal Recourse. If damages have caused you significant harm, such as unfairly not renting housing, our firm can help you explore additional legal avenues for compensation or rectification.

                Looking at services like RentGrow, which provides comprehensive reports used by landlords to make rental decisions, it may get complicated when it comes to answering questions concerning services like this that are involved in the screening of tenants. Misunderstandings and errors in your RentGrow report may have a great deal of influence on what you are going to do to be able to make your housing application; be it the decision of whom to rent the property to or the decision that you may have of who should get a place. In this article, you are going to find out everything that RentGrow will check, some of the common errors that might appear in these reports, and detailed guidance on how to dispute inaccuracies. Whether you are a first-time renter or have encountered complications with tenant screening, this guide will equip you with the knowledge and tools that will empower you to manage your screening information in a proactive way. Contact us anytime if you got any errors on your background check.


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